PT. AVATAR JAYA CREATIVE

MANUFACTURER’S WARRANTY 

1. During the Warranty Period, the Product will, with normal use and service, be free from faulty parts, manufacture or workmanship.

2. The Warranty Period for AVLINK, OXCA, AVOCENT, UNITEK, SUNIX  products are as follows:

• Product Warranty Period (from date of purchase)
• OXCA LCD KVM – 1 Year Warranty, one to one replacement.
• AVLINK Product – 1 Year Warranty ,one to one replacement.
• SUNIX Product – 1 Year Warranty, one to one replacement.
• UNITEK Product – 1 Year Warranty, one to one replacement
• All other products and their standard accessories except cable ( no warranty)  – 12 months

3. This warranty is valid only for Products that are purchased new and unused:

PT. Avatar Jaya Creative distribution channel refers to its network of authorised  dealer and retailers. AVLINK, AVOCENT, OXCA, UNITEK, SUNIX branded products that have been sourced by end-users, distributors or retailers from any source other than through PT. Avatar Jaya Creative  (including ‘grey’, ‘parallel’ or ‘direct’ imports) are not PT. Avatar Jaya Creative  products and is not under our responsibilities.

4. The Customer must provide the original proof of purchase which demonstrates compliance with the above conditions to receive any services under this warranty.

5. This warranty only applies where a defect has arisen, wholly or substantially, as a result of faulty manufacture, parts or workmanship during the Warranty Period.

6. The warranty does not apply where damage is caused by other factors, including without limitation:

MAKING A WARRANTY CLAIM

The process for a warranty claim must include purchased invoice or at least  the warranty seal that attached to the product and the seal must be intact and not broken.